Is Your Business Ready for API Tuesday?
The 2021 holiday season will be an inflection point: As the economy starts to ramp up again while the country still grapples with the pandemic, holiday shopping will be the most digital holiday season...
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"Shop ‘Til You Drop" Could Take on New Meaning in Online Black Friday Sales
The holidays are almost upon us, and retailers are preparing well in advance for the onslaught of online consumers during this compressed period. The Friday following Thanksgiving Day has become the...
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Load Test Reports: Key Performance Metrics to Watch
Today's users want a complete digital experience when dealing with a software product or system. They are not content with the page load speeds or features alone but want the software to perform...
View ArticleThe Importance of CX Observability for DevOps Teams: A $1 Billion Missed...
Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer...
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Improving Retail Digital Shopping Offerings
Building strong customer relationships via digital channels is no simple task for retailers given the seemingly endless number of digital platforms, devices, payment methods and technologies available...
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Digital Product Management Adopton Is Accelerating
Digital Product Management (DPM) results in benefits across the enterprise, with 94% stating their DPM initiative is successful, according to a report entitled To Meet 2022 Business Objectives –...
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A Complete Approach to Web Performance Testing and Measurement
Statistically speaking, every year, slow-loading websites cost a staggering $2.6 billion in losses to their owners. Also, about 53% of the website visitors on mobile are likely to abandon the site if...
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Only 6% of Consumers Stay Loyal to a Brand After a Crash
Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce...
View Article2023 E-Commerce Predictions
Since IT Ops and application performance are an important part of e-commerce, APMdigest is following up our list of 2023 Application Performance Management Predictions with predictions from industry...
View ArticleA Year-Round Plan for Mastering Holiday and Peak Web Performance Hurdles
While there is no denying the surge of traffic that the holiday shopping peak — especially Black Friday — generates for retailers, some shopper behavior patterns may be worth noting for other major...
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Internet Disruptions Cost E-Commerce Retailers Millions Annually
Consumers have increasingly higher expectations about online experience. The consequences of poor experience are significant for e-commerce retailers, affecting sales, revenue, and stock price. New...
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DX More Important Than Ever to Consumers
Study of consumers reveals that brand loyalty takes a backseat to simple, efficient digital experiences — and shows that a great DX has a direct impact on revenue and retentionWhen it comes to digital...
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The Importance of a Digital-First Retail Approach
As online penetration grows, retailers' profits are shrinking — with the cost of serving customers anytime, anywhere, at any speed not bringing in enough topline growth to best monetize even existing...
View ArticleThe Key to Enhancing Customer Loyalty in a Competitive Retail Market
Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that...
View ArticleAdobe Forecasts $221.8 Billion US Holiday Season Online, Cyber Monday to Top...
Adobe expects US online holiday sales to hit $221.8 billion this holiday shopping season (Nov. 1 to Dec. 31), representing 4.8% growth year-over-year (YoY).
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What Do Retailers Want This Holiday Season? Observability
This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost...
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Non-Negotiables for Black Friday Online Shopping
Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday...
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IT Departments Must Be Ready to Manage Influx of Online Shopping Over Black...
Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies...
View Article2024 Application Performance Management Predictions - Part 7: User Experience
Part 7 covers the end-user experience: Observability teams will realize the importance of understanding user experience versus application metrics. The fact that a database call has a slightly longer...
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Consumer Expectations for Digital Experience Are Escalating
Consumer expectations for digital experience are escalating, putting increased pressure on brand owners to optimize application performance and security, according to the Cisco App Attention Index. The...
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